Seminar ProgramFor reference, information from the previous seminar, HCJ2026, is posted here.

HCJ SeminarFor your reference, we have posted information from the previous HCJ2026 seminar

Venue

HCJ Seminar Venue (West Hall 4)

Capacity

80 people

11:0011:40

Solve all your hotel management problems in one place!
Netsys Japan's case studies

NetSys Japan Sales Department Kentaro Kawasaki (Language: Japanese)

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①The hotel industry's market and challenges
②Introduction to solutions provided by Netsys Japan
③Introduction to practical examples

12:1012:50

Your journey begins with social media
Hotel reservation marketing 2026

Abilive SNS Marketing Division / Deputy General Manager Sena Kashimoto (Language: Japanese)

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SNS is not just an information dissemination tool, but a gateway to the beginning of your journey.
In this seminar, we will introduce the latest advances in using social media to attract customers and increase reservations, based on our track record of supporting a total of 600 accommodation industry accounts.
We will provide easy-to-understand explanations of the latest trends, examples, and practical ideas in an era where reservations are completed via social media.

13:2014:00

Solutions to linen problems such as successive price increases and termination of business from linen suppliers.
What is the next-generation in-house linen factory that everyone is talking about right now?

Victor Shoji Advisor Mutsuhito Yoshikawa (Language: Japanese)

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Having a good linen supply is becoming increasingly important.
We hear a variety of complaints, including successive price hikes, sudden suspension of business, and dissatisfaction with quality and delivery times.
Victor Shoji Co., Ltd. produces a variety of linen supplies in-house.
We would like to introduce our compact "next-generation in-house linen factory" that does not use large equipment such as continuous washing machines.

14:3015:10

The era of 29 specific ingredients!
Key points for dealing with allergies in the age of food diversification and inbound tourism

CAN EAT CEO Eri Tagahara (Language: Japanese)

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With the expansion of specified raw materials to 29 items, diversification of food, and an increase in inbound tourism, the importance of addressing allergies is increasing. This seminar will introduce key points to keep in mind to prevent mistakes on-site, as well as practical examples that lead to greater efficiency. Participants will receive a free copy of related books.

15:4016:20

How to manage store operations in an era of labor shortages? Seminar on practical examples of utilizing ready-to-use human resources

[Speaker] ChefLink Sales Group, Share DineSohei Endo (Language: Japanese)

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For restaurants struggling with chronic labor shortages, a former restaurant manager with on-site experience explains how to utilize ready-to-work personnel with specific examples. He also introduces practical tactics for running a restaurant smoothly.

11:0011:40

Solve all your hotel management problems in one place!
Netsys Japan's case studies

NetSys Japan Sales Department Kentaro Kawasaki (Language: Japanese)

Learn more

①The hotel industry's market and challenges
②Introduction to solutions provided by Netsys Japan
③Introduction to practical examples

12:1012:50

AI determines pricing, while humans draw up strategies: Dynamic pricing ensures you don't miss an opportunity to raise prices in an increasingly complex market.

Tabist Product Manager Makoto Mizutani (Language: Japanese)

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Due to the recovery in demand for travel to Japan, events, international situations, abnormal weather, etc., the accommodation market is becoming a more complex environment where multiple factors fluctuate simultaneously.
Pricing decisions require a wide range of information to be considered across the board, including reservation pace, demand trends, competitor prices, and external factors, but it is structurally difficult for a person to keep track of everything within a limited amount of time.
As a result, there are many cases where opportunities to raise prices are missed, resulting in lost opportunities.
In this seminar, we will view these issues as issues of "judgment structure" rather than issues of human ability, and explain the concept of revenue management in which roles are shared between AI and humans.
We will introduce how AI can provide all the information necessary for price decisions, and how people can focus on strategy based on that price, thereby preventing missed opportunities for price increases and achieving stable RevPAR growth.

13:2014:00

How generative AI will change hotel PMS
"AI customer service" becomes a reality

Airhost Technical Sales Manager Yuki Fujishima (Language: Japanese)

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As generative AI gains attention, an increasing number of companies are working to improve business efficiency with AI.
However, there are still not many examples of use cases that directly lead to profits or operational efficiency.
This seminar will focus on PMS, the core of hotel operations, and explain from a practical perspective how incorporating generative AI into PMS can transform front desk operations, with concrete demonstrations.

15:4016:20

[Guest survey of 100+ guests] The real reason why chatbots don't reduce inquiries to facilities and countermeasures

NutmegLabs Japan Co-founder/CEO Takashi Nakaguchi (Language: Japanese)

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Even with chatbots, why do guests still contact facilities by phone or email? A survey of over 100 guests revealed a crucial gap between the psychology of guests and the traditional template-based automated responses. In this seminar, we will share the data-driven conditions for "AI customer service that guests truly desire," as well as the latest countermeasures to reduce inquiries and improve satisfaction.

11:0011:40

The Frontline of Digital Marketing in the Accommodation Industry 2026

Abilive Executive Vice President and COO Masatoshi Mizuno (Language: Japanese)

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We will explain the digital strategies that the hospitality industry should keep in mind now, with examples, from the latest methods of attracting customers using AI and social media to approaching foreign tourists.

12:1012:50

Next-generation hotel management realized with AI-driven hotel system "WASIMIL"

AZOO Representative Director Yuko Yokota (Language: Japanese)

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Addressing labor shortages while balancing profitability and customer experience is a key issue in the hospitality industry. This seminar will introduce in detail, with examples, a next-generation management model using the AI-driven hotel system "WASIMIL," which unifies reservation management, CRM, business analysis, smart check-in, and other functions, while simultaneously realizing decision-making based on real-time data, reducing workload, and improving customer satisfaction. Come experience the future of AI hotel management for yourself.

13:2014:00

The future of hotel laundries is driven by "allergen-free laundry" and cashless payment - A new customer experience at cutting-edge hotel coin laundries

wash-plus Representative Director Kentaro Takanashi (Language: Japanese)

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SDGs x DX solves all the problems hotels and inns have with coin laundries!
This cutting-edge hotel laundry contributes to the SDGs by offering "detergent-free laundry," and its system management includes multilingual guidance and cashless payment as standard.
We will introduce the secret behind its rapid adoption across the country and the exciting future developments to come.

14:3015:10

The key to "improving productivity x maximizing sales" is here - The importance of revenue management and success stories using Revenue Assistant

Recruit Travel Division / Travel SaaS Department Manager Takamasa Hayano (Language: Japanese)

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With the surge in demand for accommodation from foreign visitors to Japan, revenue management is becoming increasingly important.
On the other hand, due to the chronic shortage of personnel, many companies are saying that they are unable to find the time to devote to price adjustment work.
In this seminar, we will share success stories from accommodation facilities that have used Revenue Assistant to maximize sales and increase productivity.

15:4016:20

Solve all your hotel management problems in one place!
Netsys Japan's case studies

NetSys Japan Sales Department Kentaro Kawasaki (Language: Japanese)

Learn more

①The hotel industry's market and challenges
②Introduction to solutions provided by Netsys Japan
③Introduction to practical examples

11:0011:40

Solve all your hotel management problems in one place!
Netsys Japan's case studies

NetSys Japan Sales Department Kentaro Kawasaki (Language: Japanese)

Learn more

①The hotel industry's market and challenges
②Introduction to solutions provided by Netsys Japan
③Introduction to practical examples

12:1012:50

A new customer service strategy for an era of accelerating inbound demand!
AI chat for hotels that connect and sell

Abilive Product Business Headquarters / General Manager Akifumi Satode (Language: Japanese)

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As demand for visitors to Japan rapidly expands, many hotels are struggling with issues such as low response rates and inability to continue using chat services.
In this seminar, we will explain why chat is now essential for inbound response, and provide tips on how to choose and operate chatbots that will lead to results, using the latest case studies.
Let's start the first step towards creating a hotel that connects and sells.

13:2014:00

Spaces Recognize, People Deliver — hotelOS — Redefining the Operating System for Hotel Management ―Maximizing Revenue in the Era of Labor Shortages through All-IP Infrastructure and Space CRM―

X1Studio Co-Founder / Director / CTO Reo Kaiho (Language: Japanese)

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Labor shortages and rising construction costs. The hotel business environment is currently at a turning point. In this seminar, we will redefine guest rooms as "spaces with personality" rather than simply "inventory." By using AI to sense the environment and preferences, and leaving the final hospitality decision to "people," we will introduce a new strategy that achieves ultimate personalization and maximizes profits while reducing the burden on staff.

14:3015:10

Not just replacing the unit bath! Renovating your bathroom without destroying it

Bus System Design Institute Special Demand Sales Section / Section Manager Daijiro Fujita (Language: Japanese)

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The bathroom is an important factor in a hotel's reputation, and it needs to be kept clean to ensure guests are happy with their stay.
However, with the recent rise in the cost of construction materials becoming a serious problem, it is important to keep hotel construction costs down as much as possible.
In this lecture, a bathroom specialist company with a track record of building 3,000 hotel rooms annually will demonstrate how to carry out cost-effective [eco-bath renovations - bathroom renovations]! Come experience it for yourself!

*Corporate status and titles omitted